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Honoring CX Innovation and Leadership

TAt the CX Transformation Excellence Awards, we extend an exclusive invitation to join us on a voyage of celebrating ingenuity, imagination, and extraordinary accomplishments in the continually evolving landscape of Customer Experience (CX). Our meticulously crafted strategy guarantees a seamless journey, characterized by transparent evaluation and a remarkable awards gala.

With our distinguished panel of judges, comprising seasoned analysts, practitioners, and consultants, we aim to navigate through an extensive array of over 100 exceptional entries. We meticulously identify the most deserving winners, highlighting CX solutions that represent the pinnacle of innovation and the individuals who transform these visions into reality. The CX Transformation Excellence Awards spotlight the absolute best innovators within the industry, showcasing their remarkable contributions.

Award Categories

The CX Transformation Excellence Awards consist of 18 categories, each celebrating a specific aspect of CX excellence. Each company can enter up to 5 categories. You can access our Registration page to sign up. Good luck!

Best Digital CX Strategy

Best User Experience

CX Team of the Year

CX Leader of the Year

Best Employee Experience Strategy

Best Contact Center

Best Innovation In CX

Innovative CX Product

Excellence in Citizen Experience

Best Customer Centric Culture

Best VOC

Best Customer Feedback Management

Best CX Learning & Development Strategy

Women CX Leader of the Year

Best social media – Campaign & Initiative

Best Customer Onboarding Strategy

Best Customer Churn & Retention Strategy

Best CX Inclusivity Strategy


Hussein Dajani


Deloitte Digital

Zubair Al Junaidi


Ajman Contact Center

Hazem El Zayat

Chief Digital Officer

Ogilvy MENA, UAE

Faran Niaz

CEO and Founder

CX Future

Bilge Ozkan

Head of Business and Customer Experience

Worley, UAE

James Muiruri

CXS™️ | Assistant Vice President – Patient Experience

LifeCare Kenya

Lynet Owuor- Okoth

Head of Customer Experience Department

National Bank of Kenya

Gitanjali Parida

Director - Transformation, Customer Experience and Asset Profitability

Telkom Kenya

Application Process

Download the application form

Download the application form and fill in the essential question. You are allowed to participate in multiple categories.


The Judges will review your submissions and you will be informed on the progress of your submission

Winners Announcement and Award Ceremony

Attend the Awards Ceremony to honour the best in CX transformation.


How Many Applications Can Be Submitted By One Organisation?

An organization has the opportunity to submit one application for each of the twelve categories, allowing for a maximum of 18 applications in total. The review process for each category will be conducted independently by our panel of judges, ensuring a thorough evaluation for each submission.

Where do I submit my application?

You may submit your submissions through our website

What other additional documents do I need to submit?

Applications must be submitted through the online portal. You have the option to include supporting documents such as graphs, charts, illustrations, and videos. Include the direct link to the video in your entry submission document. If you choose to password-protect the video, be sure to include the access password in your document.

Is there any cost involved for awards submission?

Yes, there is a cost per submission. Please refer to our website for prices.

Find out more. Know more about the awards

Write to us Directly

Sponsorship Enquiries

Mohamed Sarfaraz

[email protected] +91 7259298786

To Attend the event

Shabnam Shanaz

[email protected]