We are defining the
In an era defined by technological advancements, Kenya’s is a shining example of how customer service is undergoing a transformative journey. Consequently, the CX Transformation Summit is dedicated to advancing this initiative further by facilitating discussions on new CX strategies, emerging trends, and compelling case studies within the region.
Under this years theme “CX Horizons: Discover, Transform, succeed” we emphasize the journey of organizations as they explore new frontiers in Customer Experience (CX). CX Transformation Summit continuous quest to discover fresh insights, transform strategies, and ultimately achieve success in the realm of CX. This theme underscores the importance of innovation, adaptation, and excellence in delivering exceptional customer experiences. Learn more about forward-thinking strategies and provides a platform to explore cutting-edge CX trends and best practices for achieving business success.
CX Transformation Summit is a global CX focused event meant for organization leaders striving to create a customer first organization. This summit is designed to help organizations turn their CX challenges into opportunities. Meet and get in depth insights from the top CX experts, digital transformation professional and CX innovators from the region.
Conference Chair
Gitanjali Parida
Director - Transformation, Customer Experience and Asset Profitability
Telkom Kenya
James Muiruri, CXS, PXS
Assistant Vice President - Patient Experience
LifeCare Hospitals
Sheila Mugusia
Board Member
ICX Kenya
Jackline Nyambura Kamau
Chief Customer Officer
DECATHLON Kenya
Sumanta Ganguly
Chief Strategy Officer
Ogilvy Africa
Joel Rao
CEO - Digital & Customer Experience, Kenya
Dentsu SSA
Jennifer Oredo
Director of Media & Communications
Nigeria Customer Service Index
Wavi Mungala
Board Director
ICX Kenya
Diana Othieno
Africa Leadership Council Member
CXPA
Zia Siddiqui
Director of Africa Region
Wavetec
Sadiq Hassan
General Manager of the Africa Region
Wavetec
Christine Njagi
Head, Customer Experience
Gulf African Bank
Elizabeth Okomba
Deputy Director, Group Customer Experience
NCBA Group
Stella Kamau
Senior Director, Customer Experience – Africa
BioMérieux
Caleb Muasya
CX Consultant
Veerakumar Natarajan
Country Manager
Zoho
Ven Rasugu
Regional Head of CX and Account Management
Jambopay
Carolyne Gathuru
Communications, Leadership and Customer Experience Strategist
Bonface Kiogora
Head Of Business Development & Operations
Jasco
Glorious Musangi
Head of Technical Support
Jasco
Let’s talk about
Cultivating Customer-Centric Excellence
Harnessing Cutting-Edge CX Technologies and AI Innovations
Elevating Employee Engagement for Enhanced Customer Experiences
Harmonizing the Interaction Between Humans and Technology in Customer Experience (CX)
Leveraging Brand Experience as a Catalyst for Business Growth
Crafting a Seamless Omni-Channel Customer Experience
Get Involved
Become a Sponsor
Present Your Technology to the Audience Empowered to Propel It Forward.
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Apply to Attend
Make connections with people who can help you push your CX Initiatives foward.
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Speak at the event
Join us as a speaker and share your expertise in shaping the future of customer experience.
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Silver sponsors
Association partners
I love how well-coordinated this was. I was greatly enlightened. Kudos to the team!
Customer Lifecycle Partner
United Bank for Africa (UBA)
No CX professional should miss this event. It is very insightful with practical ideas that will move business forward
CX Business Strategy Manager
ENGIE Energy Access
I loved the summit! I learnt a lot from the speakers who are experts in their areas of specialization. One takeout for me is to find ways of relating growth of revenue to my CX initiatives.
HEAD OF CX
HF GROUP
The panellists were so rich and ready to share such insightful nuggets in the CX field. Looking forward to attending the next one. Thank you for having me!
CX Team Lead
Safaricom
It was an Honor to Attend CX Transformation Summit. It provided fantastic opportunity to connect with fellow professionals in the Customer Experience industry and Gain Valuable insights. A Big thank you to Phoenix Business Intelligence for organizing such a Outstanding Event!
Head of Experience and Operations
TIBU Health
The event was great! This was an excellent way to learn what is happening to CX and how it can be better emplified.
VP, Customer Experience Lead
EAST WEST AGEAS INSURANCE
Very informative Customer Experience Conference. The sessions were extremely engaging.
Customer Experience Manager
Schnider Electric
It was amazing to hear different perspectives on CX. The speakers and panelists were on top of their game when it comes to CX.
Head of CX COE
ABSI