We are defining the
India has secured the third position globally and holds the top spot in the Asia Pacific region for customer experience (CX) maturity, as per the latest Zendesk CX Accelerator report. The Indian market, driven by advancements in AI, digital transformation, and macroeconomic shifts, is witnessing a significant impact on customer expectations and behaviors throughout the purchasing journey. Despite 79% of Indian businesses acknowledging the role of CX in revenue generation, only a mere 17% are delivering ‘exceptional’ customer service, as highlighted in the Zendesk report.
This year’s CX Transformation Summit, themed “CX Horizons: Discover, Transform, Succeed,” focuses on the journey of organizations as they venture into new CX frontiers. The summit aims to provide insights, strategies, and success stories that highlight innovation, adaptation, and excellence in delivering outstanding customer experiences. Participants will have the opportunity to explore emerging CX trends and best practices aimed at achieving business success.
CX Transformation Summit is a global CX focused event meant for organization leaders striving to create a customer first organization. This summit is designed to help organizations turn their CX challenges into opportunities. Meet and get in depth insights from the top CX experts, digital transformation professional and CX innovators from the region.
Pooja Drubra
Country CRM Loyalty Leader
Ikea
Riveena Kaur
DGM Customer Experience
Landmark Group
Abhimanyu Rathod
Director -Traveler Experience
CWT
Rachit Saran
VP - Customer Experien
Wakefit
Gurpreet Jolly
Head Customer Experience Operations and Service Delivery
Ajio.com
Venkatesh Sriraman
Executive Director & Head - Customer Experience, Response & Reliability Engineering - CPBB Technology
Standard Chartered
Let’s talk about
Cultivating Customer-Centric Excellence
Harnessing Cutting-Edge CX Technologies and AI Innovations
Elevating Employee Engagement for Enhanced Customer Experiences
Harmonizing the Interaction Between Humans and Technology in Customer Experience (CX)
Leveraging Brand Experience as a Catalyst for Business Growth
Crafting a Seamless Omni-Channel Customer Experience
Get Involved
Become a Sponsor
Present Your Technology to the Audience Empowered to Propel It Forward.
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Apply to Attend
Make connections with people who can help you push your CX Initiatives foward.
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Speak at the event
Join us as a speaker and share your expertise in shaping the future of customer experience.
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Well Organised and the event had people across all verticals, The team did a wonderful job of coordinating efforts end to end with my Team.
Account Manager
Freshworks
Intimate, Eective and to the Point, Keep up the Great Work.
Business Development Director MEA
ZOHO
Excellent Summit focussed on CX Transformation
VP CX
SBM Bank Kenya
Excellent opportunity to engage with like minded, passionate CX professionals to encourage inspire and learn from one another
Head Customer Proposition
Barclays Bank Kenya
Fantastic Event!!!! Certainly lives up to expectations and fills the day with creative ideas and plans. A Great brainstorming session
CX Manager
HSBC Egypt
Great Experience of going through CX Journey with thought leaders
CX Head
Electrolux
Excellent Event, Continue doing similar events
Head of Customer Experience
Credit Agricole
Great chance and platform to get CX Ideas from various sectors
Head of CX
Jumia
The Summit was an enriching experience, It gave us a platform to appreciate other industries and learn best CX Practices, I would definitely attend another session
Retail Experience Strategy Manger
Safaricom