CX is the new battleground many companies lack agile, responsive customer relationship mechanisms to match their growth ambitions. Customer experience programs are no longer a cost, rather it is the way to build value
Attend the only focused event in global meant for organizations obsessed with excellence in customer experience with a core focus on " CX Leadership, Strategy, and Technology".
With data & digital disruption redefining every aspect of business today - this event will help you turn this challenge into an opportunity with foremost experts, the real practitioners sharing their insights to equip you with the strategy, tools and technology needed to make your customers your advocates, delighting them time and again.
One day event covering all the aspects related to CX in the region- The people, process, technology, culture, strategy
Focused talks on CX by inspirational thought leaders
Special focus on Call-centres , which form an important part of CX
A Special focus on Digital and Technology the most relevant subset of CX today
Learning's from managing CX in a digital pure play model
Focus on technologies like AI and VR to promote better CX
Measuring CX in different models
Understanding how to drive profitability of your CX initiatives
Be part of the global's only CX and Contact Center event hosting more than 100 top CX and Contact Centre experts, business leaders, and industry innovators featuring inspirational, thought-provoking keynotes, panel discussions, techtalks, workshops and a host of networking opportunities.
Head of Customer Experience, Quality & Service Excellence
Bank Audi
Head of Service Quality Improvement
Banque Audi
Manager Quality of Service and Customer Experience Management
Orange Egypt
Head Customer Experience Operations - MENA
Uber
VP Operations
Talabat
Head of Customer Experience
Jumia Egypt
Head Of Customer Experience
Hygeia HMO
Customer Engagement,
Allianz Nigeria
Chief Marketing Officer
Wakanow
Account Executive
Zendesk
Head Customer Experience
Transport Services Limited
Group Head - CR
Customer Analytics & Insights
Founder & CEO
NEO360 Africa
Former Chief Customer Experience Officer
Riyad Bank
Co-founder & GM
Oka Truck
Head Of Customer Experience at
AWOK.com
Director Customer Experience & Planning
WE Telecom Egypt
Global Head of Customer Experience
Swvl
Regional Director - MEA
ZOHO
Director of Customer Service
OSN
Founder & CEO
Gatjed
Senior Advisor & Consultant
Telecom Egypt
vice president Sales – india Channels and rest of World
Automation Anywhere
Senior Manager, Group Customer Service
Alshaya Egypt
Director Consumer Insights
Nielsen
Business Development Manager – CATLEENA
Oracle
Regional Head-Africa
Freshworks
Manager, Customer Success
Zoho
Co-founder & CM
PiggybankNG
Customer Experience Director
Airtel Nigeria
Head, Customer Experience & Advocacy
IpNX Nigeria Limited
Chief Experience Officer
Africa Prudential Plc
Head of Customer Experience
MTN Nigeria
Well Organised and the event had people across all verticals, The team did a wonderful job of coordinating efforts end to end with my Team
Account Manger
Freshworks
Intimate, Effective and to the Point, Keep up the Great Work We are happy we made it to the CX Transformation Summit, Great Effort by the Organizing team & en event very well executed
Business Development Director MEA
Zoho
Excellent Summit focussed on CX Transformation
VP CX
SBM Bank Kenya
Excellent opportunity to engage with like minded, passionate CX professionals to encourage inspire and learn from one another
Head Customer Proposition
Barclays Bank Kenya
Fantastic Event!!!! Certainly lives up to expectations and fills the day with creative ideas and plans. A Great brainstorming session
CX Manager
HSBC Egypt
Great Experience of going through CX Journey with thought leaders
CX Head
Electrolux
Excellent Event, Continue doing similar events
Head of Customer Experience
Credit Agricole
Great chance and platform to get CX Ideas from various sectors
Head of CX
Jumia
The Summit was an enriching experience, It gave us a platform to appreciate other industries and learn best CX Practices, I would definitely attend another session
Retail Experience Strategy Manger
Safaricom
