Why the event

The only focused event in Egypt meant for organisations obsessed with Excellence in Customer Experience. With Data & digital disruption redefining every aspect of business today - This event helps you turn this challenge into an opportunity with foremost experts, the real practitioners sharing their insights to equip you with the Strategy, tools and technology needed to make your customers your advocates, delighting them time and again.

Event Highlights

  • Two day event covering all the aspects related to CX in the region- The people, process, technology, culture, strategy
  • Focused talks on CX by inspirational thought leaders
  • Special focus on Call-centres , which form an important part of CX
  • The Digital CX on Day 2 - the most relevant subset of CX today
  • Learning's from managing CX in a digital pure play model
  • Focus on technologies like AI and VR to promote better CX
  • Measuring CX in different models
  • Understanding how to drive profitability of your CX initiatives

Why should you attend?

  • Learn from the region's top CX and contact center experts
  • Get access to most innovative CX and contact center technologies implemented which has transformed various organizations
  • Explore CX and contact center strategies, roadblocks, success stories from cross industry experts

Enterprise with Department

Job Titles

  • CXO's
  • Country Heads
  • Regional Heads
  • VP
  • EVP
  • SVP
  • Directors
  • Heads
  • Managers


  • Customer Experience
  • Contact centre
  • Branding
  • Marketing
  • Marketing insights
  • Data and Analytics
  • IT
  • HR
  • Sales
  • Digital Experience management
  • Strategy
  • CX Measurement
  • VOC
  • Customer Service Quality
  • Digital Transformation

Be part of the Egypt's only CX and contact center event hosting more than 100 top CX and contact experts, business leaders, and industry innovators featuring inspirational, thought-provoking keynotes, panel discussions, techtalks, workshops and a host of networking opportunities.

Who will you meet?

  • Meet and learn from the leading CX and contact center experts from telecom, BFSI, Retail, Hospitality, Aviation, Government sectors amongst other sectors
  • Network with our delegates and speakers who are passionate about the best and latest innovations in CX & Contact Centers that help you understand the effective and efficient methodologies of implementing best case practices within your organization
  • Technology leaders and start-ups who have created path breaking technologies and solutions that have been revolutionising CX and Contact Centers worldwide

Industry leading Solutions Providers who you will meet at the Event

  • Artificial Intelligence
  • Big Data & Analytics
  • Business Intelligence and Reporting
  • Business Process Management
  • Customer Experience Management
  • Customer Experience Consultants
  • Customer Journey Mapping
  • Customer insight
  • Customer Satisfaction monitoring
  • Data Quality Enhancement
  • Employee Engagement

Series Speakers

Mohamad El-Hinnawi

Customer and Digital experience Advisor


Khaled Nabhan

Head of Customer Experience, Quality & Service Excellence

Bank Audi

Heba Fadel

Customer Experience Consultant

Omar ElSahy*

General Manager


Bassem Samy Sallam*

Head of Intelligence and Analytics

Arab Investment Bank

Ibrahim Hafez Ragab*

Head Customer Experience


Mohammed Sayed

Sr.Manager, Customer Loyalty & Campaign Management

Abu Dhabi Islamic Bank

Nahla Salem

Head of Service Quality Improvement

Banque Audi

Ahmad Samir

Director of Digital experience, CX Planning & Design

WE Telecom

Dina Sallam

Manager Quality of Service and Customer Experience Management

Orange Egypt

Dina Hassan

Head Customer Experience Operations - MENA


Ola Youssef

VP Operations


Khaled Alaa El Din

Head of Customer Experience

Jumia Egypt

Akram Mostafa

Head of Call Center

First Abu Dhabi Bank

Hartley Chuba

Head Analytics, Customer Experience Group

Access Bank

Ubong Nkanta

Head Of Customer Experience

Hygeia HMO

Oluseyi Folarnmi

VP Customer Experience


Uti Ellu Head,

Customer Engagement,

Allianz Nigeria

Mayowa Adebayo,

Chief Marketing Officer,


Jerôme Jean-Angèle

Account Executive


Joshua Chibueze

Co-founder & CMO


Olanrewaju Ogundojutimi

Head Customer Experience

Transport Services Limited

Uzo Mkparu

Group Head - CR

Customer Analytics & Insights

Ali Shabdar

Regional Director M


Osakuade Ifeoluwa

Founder & CEO

NEO360 Africa

Series Sponsors

Conference Location

Cairo Egypt

Hotel Information

TBA - Cairo



B2-306 Elita Promenade
JP Nagar 7th phase
Bangalore 560078

Reach us on: +91 8049521553

Write to us: [email protected]