EPISODE 10
Hussein Dajani
General Manager - Digital and CX Transformation -Africa, Middle East, India, Turkey, and Oceana
Nissan Motor Corp
In a world accentuated by digital transformation and customer experience is your market differentiator. Organizations are faced with unforeseeable challenges today that require them to change their approach to customer experience to accelerate business value and gain a competitive advantage.
The post-pandemic challenges are only the beginning of a revolution where businesses will have to think beyond the benchmark and find new ways to reposition CX in the future.
Join the CX Transformation Summit & Awards where we will unveil and breakdown new CX trends and challenges and future digital progression that will help you out beat your competition and lead as a customer-first organization.
How to be a customer cetric organiztion
Customer Experience in the new reality
Latest CX technology & AI advances
Balancing the human and technology interaction of CX
Enhancing Employee experience for better CX
Customer behavior and value
Brand Experience to drive business growth
Team collaboration for creating better CX
Faran Niaz
CEO and Founder
CX Future
Zubair Al Junaidi
Director
Ajman Contact Center. The General Secretariat Of The Executive Council Government of Ajman
Frederik Bisbjerg
Executive Director, Digitalization & Innovation, Daman
National Health Insurance Company, UAE
Hussein Dajani
General Manager - Digital and CX Transformation -Africa, Middle East, India, Turkey, and Oceana
Nissan Motor Corp
Hazem El Zayat
Chief Digital Officer
Ogilvy MENA, UAE
Abhay Kumar
Senior Vice President Digital Marketing & Social Media
DAMAC Properties Co. LLC
Lina Yahya
Associate Director - Service Excellence
RAK Bank, UAE
Saife El Cosantini
Head Group Strategy & Customer Experience
Banque Saudi Franci
Social distancing
Maintain social distancing while meeting people. Ensure that you are not crowding the exhibiting
Personal hygiene
You’ll need to wear a protective face mask at the event and hand sanitiser will be made easily accessible
Event hygiene
All information points and registration will be completely contactless. The venue will be disinfected regularly.
Staff hygiene
All our staff will be trained to follow all the health & safety guidelines and rules for the venue.
Well Organised and the event had people across all verticals, The team did a wonderful job of coordinating efforts end to end with my Team.
Account Manager, Freshworks
Intimate, Eective and to the Point, Keep up the Great Work.
Business Development Director MEA, ZOHO
Excellent Summit focussed on CX Transformation
VP CX, SBM Bank Kenya
Excellent opportunity to engage with like minded, passionate CX professionals to encourage inspire and learn from one another
Head Customer Proposition, Barclays Bank Kenya
Fantastic Event!!!! Certainly lives up to expectations and fills the day with creative ideas and plans. A Great brainstorming session
CX Manager, HSBC Egypt
Great Experience of going through CX Journey with thought leaders
CX Head, Electrolux
Excellent Event, Continue doing similar events
Head of Customer Experience, Credit Agricole
Great chance and platform to get CX Ideas from various sectors
Head of CX, Jumia
The Summit was an enriching experience, It gave us a platform to appreciate other industries and learn best CX Practices, I would definitely attend another session
Retail Experience Strategy Manger, Safaricom