Why the event

The only focused event in Egypt meant for organisations obsessed with Excellence in Customer Experience. With Data & digital disruption redefining every aspect of business today - This event helps you turn this challenge into an opportunity with foremost experts, the real practitioners sharing their insights to equip you with the Strategy, tools and technology needed to make your customers your advocates, delighting them time and again.

Event Highlights

Two day event covering all the aspects related to CX in the region- The people, process, technology, culture, strategy
Focused talks on CX by inspirational thought leaders
Special focus on Call-centres , which form an important part of CX
The Digital CX on Day 2 - the most relevant subset of CX today
Learning's from managing CX in a digital pure play model
Focus on technologies like AI and VR to promote better CX
Measuring CX in different models
Understanding how to drive profitability of your CX initiatives

Why should you attend?

Learn from the region's top CX and contact center experts
Get access to most innovative CX and contact center technologies implemented which has transformed various organizations
Explore CX and contact center strategies, roadblocks, success stories from cross industry experts

Enterprise with Department

Job Titles

CXO's
Country Heads
Regional Heads
VP
EVP
SVP
Directors
Heads
Managers

Enterprises

Customer Experience
Contact centre
Branding
Marketing
Marketing insights
Data and Analytics
IT
HR
Sales
Digital Experience management
Strategy
CX Measurement
VOC
Customer Service Quality
Digital Transformation

Be part of the Egypt's only CX and contact center event hosting more than 100 top CX and contact experts, business leaders, and industry innovators featuring inspirational, thought-provoking keynotes, panel discussions, techtalks, workshops and a host of networking opportunities.

Who will you meet?

Meet and learn from the leading CX and contact center experts from telecom, BFSI, Retail, Hospitality, Aviation, Government sectors amongst other sectors
Network with our delegates and speakers who are passionate about the best and latest innovations in CX & Contact Centers that help you understand the effective and efficient methodologies of implementing best case practices within your organization
Technology leaders and start-ups who have created path breaking technologies and solutions that have been revolutionising CX and Contact Centers worldwide