CX is the new battleground many companies lack agile, responsive customer relationship mechanisms to match their growth ambitions. Customer experience programs are no longer a cost, rather it is the way to build value
Attend the only focused event in global meant for organizations obsessed with excellence in customer experience with a core focus on " CX Leadership, Strategy, and Technology".
With data & digital disruption redefining every aspect of business today - this event will help you turn this challenge into an opportunity with foremost experts, the real practitioners sharing their insights to equip you with the strategy, tools and technology needed to make your customers your advocates, delighting them time and again.
This years theme - Now and Next
The current situation is not just challenging for businesses but also pushing towards additional innovation. The extended lockdowns and current scenario somewhat returning to normal is reshaping customer behavior. Now companies will have to work on solving customer trends and patterns now and in future.
With this we introduce a fresh new theme for CX Transformational Summit - Now and Next. Under this theme we will discuss current challenges of CX and understand how to establish a strong foundation for the future. Current pandemic situation has changed the Customer Experience Value Chain. Now there is a need to continuously improve and innovate in CX in the next few years.
Gain insights into cutting edge technology and connect through networking opportunities
Reach the industry's most top decision makers and iconic brands
Partner with CXT and engage with influential companies and be recognized as a industry leader
Join us as we showcase how the CX is changing and transforming across dierent verticals.
Keep an eye out for more expert #CXT21 keynote speakers – coming soon. Write to us at [email protected] for speaking opportunities.
VIEW ALL
KHALED NABHAN
Head of CX, Quality &
Service Excellence.
Bank Audi
NAHLA SALEM
Head of Service Quality Improvement
Banque Audi
DINA SALLAM
Manager Quality of Service
and CX Management
Orange Egypt
Dina Hassan
Head Customer Experience Operations - MENA
Uber
Ola Youssef
VP Operations
Talabat
Khaled Alaa El Din
Head of Customer Experience
Jumia Egypt
Ubong Nkanta
Head Of Customer Experience
Hygeia HMO
Uti Ellu Head
Customer Engagement
Allianz Nigeria
When it comes to safety, we put you first. Here’s our health and safety measures that everyone will need to follow:
Maintain social distancing while meeting people. Ensure that you are not crowding the exhibiting
You’ll need to wear a protective face mask at the event and hand sanitiser will be available
All information points and registration will be touchless. The venue will be disinfected
All our sta will be trained in health and safety guidelines and rules for the venue.
Well Organised and the event had people across all verticals, The team did a wonderful job of coordinating efforts end to end with my Team.
Account Manager, Freshworks
Intimate, Eective and to the Point, Keep up the Great Work.
Business Development Director MEA, ZOHO
Excellent Summit focussed on CX Transformation
VP CX, SBM Bank Kenya
Excellent opportunity to engage with like minded, passionate CX professionals to encourage inspire and learn from one another
Head Customer Proposition, Barclays Bank Kenya
Fantastic Event!!!! Certainly lives up to expectations and fills the day with creative ideas and plans. A Great brainstorming session
CX Manager, HSBC Egypt
Great Experience of going through CX Journey with thought leaders
CX Head, Electrolux
Excellent Event, Continue doing similar events
Head of Customer Experience, Credit Agricole
Great chance and platform to get CX Ideas from various sectors
Head of CX, Jumia
The Summit was an enriching experience, It gave us a platform to appreciate other industries and learn best CX Practices, I would definitely attend another session
Retail Experience Strategy Manger, Safaricom
