upcoming events

Why is cx transforming summit

CX is the new battleground many companies lack agile, responsive customer relationship mechanisms to match their growth ambitions. Customer experience programs are no longer a cost, rather it is the way to build value

Attend the only focused event in global meant for organizations obsessed with excellence in customer experience with a core focus on " CX Leadership, Strategy, and Technology".

With data & digital disruption redefining every aspect of business today - this event will help you turn this challenge into an opportunity with foremost experts, the real practitioners sharing their insights to equip you with the strategy, tools and technology needed to make your customers your advocates, delighting them time and again.

Be part of the global's only CX and Contact Center event hosting more than 100 top CX and Contact Centre experts, business leaders, and industry innovators featuring inspirational, thought-provoking keynotes, panel discussions, techtalks, workshops and a host of networking opportunities.

WHY SHOULD YOU ATTEND?

  • Learn from the region's top CX and contact center experts
  • Get access to most innovative CX and contact center technologies implemented which has transformed various organizations
  • Explore CX and contact center strategies, roadblocks, success stories from cross industry experts

WHO SHOULD ATTEND?

  • CXO's
  • Country Heads
  • Regional Heads
  • VP
  • EVP
  • SVP
  • Directors
  • Heads
  • Customer Experience
  • Contact centre
  • Data and Analytics
  • Digital Transformation
  • IT
  • Customer Service Quality
  • Customer Service
  • VOC

Who will you meet?

  • Meet and learn from the leading CX and contact center experts from telecom, BFSI, Retail, Hospitality, Aviation, Government sectors amongst other sectors
  • Network with our delegates and speakers who are passionate about the best and latest innovations in CX & Contact Centers that help you understand the effective and efficient methodologies of implementing best case practices within your organization
  • Technology leaders and start-ups who have created path breaking technologies and solutions that have been revolutionising CX and Contact Centers worldwide

Industry leading Solutions Providers who you will meet at the Event

  • Artificial Intelligence
  • Big Data & Analytics
  • Business Intelligence and Reporting
  • Business Process Management
  • Customer Experience Management
  • Customer Experience Consultants
  • Customer Journey Mapping
  • Customer insight
  • Data Quality Enhancement
  • Customer Satisfaction monitoring
  • Employee Engagement
  • Loyalty and Rewards
  • NPS
  • Outsourced Call Centres
  • Predictive Analytics
  • Robotics and Process Automation
  • Social Media Management
  • Software and IT
  • VOC
  • Voice of Employees

SERIES SPEAKERS

Khaled Nabhan

Head of Customer Experience, Quality & Service Excellence

Bank Audi

Nahla Salem

Head of Service Quality Improvement

Banque Audi

Dina Sallam

Manager Quality of Service and Customer Experience Management

Orange Egypt

Dina Hassan

Head Customer Experience Operations - MENA

Uber

Ola Youssef

VP Operations

Talabat

Khaled Alaa El Din

Head of Customer Experience

Jumia Egypt

Ubong Nkanta

Head Of Customer Experience

Hygeia HMO

Uti Ellu Head

Customer Engagement,

Allianz Nigeria

Mayowa Adebayo

Chief Marketing Officer

Wakanow

Jerôme Jean-Angèle

Account Executive

Zendesk

Olanrewaju Ogundojutimi

Head Customer Experience

Transport Services Limited

Uzo Mkparu

Group Head - CR

Customer Analytics & Insights

Osakuade Ifeoluwa

Founder & CEO

NEO360 Africa

Peter Halsor

Former Chief Customer Experience Officer

Riyad Bank

Ahmed Nour

Co-founder & GM

Oka Truck

Hussein Khafagy

Head Of Customer Experience at

AWOK.com

Ahmed Samir

Director Customer Experience & Planning

WE Telecom Egypt

Heba Fadel

Global Head of Customer Experience

Swvl

Ali Shabdar

Regional Director - MEA

ZOHO

Tamer Elsabrouti

Director of Customer Service

OSN

Ahmed Rasekh

Founder & CEO

Gatjed

Hany Moneim

Senior Advisor & Consultant

Telecom Egypt

Sriram Narayanan

vice president Sales – india Channels and rest of World

Automation Anywhere

Dalia El Nazer

Senior Manager, Group Customer Service

Alshaya Egypt

Mohamed El Toumy

Director Consumer Insights

Nielsen

Mark Fahmy

Business Development Manager – CATLEENA

Oracle

Francis Sirus

Regional Head-Africa

Freshworks

Udaya Kumar

Manager, Customer Success

Zoho

Joshua Chibueze

Co-founder & CM

PiggybankNG

Veronica O. Onoja

Customer Experience Director

Airtel Nigeria

Okenla Christiana

Head, Customer Experience & Advocacy

IpNX Nigeria Limited

Ivy Ikpeme-Mbakwem

Chief Experience Officer

Africa Prudential Plc

Kolawole Oyeyemi

Head of Customer Experience

MTN Nigeria

Series Sponsors

Series Media Partners

Testimonials

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