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CX Horizons

Discover, Transform, Succeed

Hyatt Regency, Nairobi, Kenya


Event Concluded

We are defining the

Future of Customer Experience

In an era defined by technological advancements, Kenya’s is a shining example of how customer service is undergoing a transformative journey. Consequently, the CX Transformation Summit is dedicated to advancing this initiative further by facilitating discussions on new CX strategies, emerging trends, and compelling case studies within the region.

Under this years theme “CX Horizons: Discover, Transform, succeed” we emphasize the journey of organizations as they explore new frontiers in Customer Experience (CX). CX Transformation Summit continuous quest to discover fresh insights, transform strategies, and ultimately achieve success in the realm of CX. This theme underscores the importance of innovation, adaptation, and excellence in delivering exceptional customer experiences. Learn more about forward-thinking strategies and provides a platform to explore cutting-edge CX trends and best practices for achieving business success.

CX Transformation Summit is a global CX focused event meant for organization leaders striving to create a customer first organization. This summit is designed to help organizations turn their CX challenges into opportunities. Meet and get in depth insights from the top CX experts, digital transformation professional and CX innovators from the region.

Meet the Speakers

Conference Chair

Gitanjali Parida

Director - Transformation, Customer Experience and Asset Profitability

Telkom Kenya

James Muiruri, CXS, PXS

Assistant Vice President - Patient Experience

LifeCare Hospitals

Sheila Mugusia

Board Member

ICX Kenya

Jackline Nyambura Kamau

Chief Customer Officer


Sumanta Ganguly

Chief Strategy Officer

Ogilvy Africa

Joel Rao

CEO - Digital & Customer Experience, Kenya

Dentsu SSA

Jennifer Oredo

Director of Media & Communications

Nigeria Customer Service Index

Wavi Mungala

Board Director

ICX Kenya

Diana Othieno

Africa Leadership Council Member


Zia Siddiqui

Director of Africa Region


Sadiq Hassan

General Manager of the Africa Region


Christine Njagi

Head, Customer Experience

Gulf African Bank

Elizabeth Okomba

Deputy Director, Group Customer Experience

NCBA Group

Stella Kamau

Senior Director, Customer Experience – Africa


Caleb Muasya

CX Consultant

Veerakumar Natarajan

Country Manager


Ven Rasugu

Regional Head of CX and Account Management


Carolyne Gathuru

Communications, Leadership and Customer Experience Strategist

Bonface Kiogora

Head Of Business Development & Operations


Glorious Musangi

Head of Technical Support


Let’s talk about

Customer Experience

Cultivating Customer-Centric Excellence

Harnessing Cutting-Edge CX Technologies and AI Innovations

Elevating Employee Engagement for Enhanced Customer Experiences

Harmonizing the Interaction Between Humans and Technology in Customer Experience (CX)

Leveraging Brand Experience as a Catalyst for Business Growth

Crafting a Seamless Omni-Channel Customer Experience

Get Involved

Interested to be involved in CX Transformation Summit. Learn different ways you can be a part of the event

Become a Sponsor

Present Your Technology to the Audience Empowered to Propel It Forward.

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Apply to Attend

Make connections with people who can help you push your CX Initiatives foward.

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Speak at the event

Join us as a speaker and share your expertise in shaping the future of customer experience.

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Sponsors and Partners

Gold sponsor

Silver sponsors

Association partners

Discover What Our Satisfied Customers Have to Say About Their Experience

Registrations are closed

Write to us Directly

Sponsorship Enquiries

Mohamed Sarfaraz

[email protected] +91 7259298786

To Attend the event

Shabnam Shanaz

[email protected]