We are defining the
In an era defined by technological advancements, Kenya’s is a shining example of how customer service is undergoing a transformative journey. Consequently, the CX Transformation Summit is dedicated to advancing this initiative further by facilitating discussions on new CX strategies, emerging trends, and compelling case studies within the region.
Under this years theme “CX Horizons: Discover, Transform, succeed” we emphasize the journey of organizations as they explore new frontiers in Customer Experience (CX). CX Transformation Summit continuous quest to discover fresh insights, transform strategies, and ultimately achieve success in the realm of CX. This theme underscores the importance of innovation, adaptation, and excellence in delivering exceptional customer experiences. Learn more about forward-thinking strategies and provides a platform to explore cutting-edge CX trends and best practices for achieving business success.
CX Transformation Summit is a global CX focused event meant for organization leaders striving to create a customer first organization. This summit is designed to help organizations turn their CX challenges into opportunities. Meet and get in depth insights from the top CX experts, digital transformation professional and CX innovators from the region.
Conference Chair
Gitanjali Parida
Director - Transformation, Customer Experience and Asset Profitability
Telkom Kenya
James Muiruri, CXS, PXS
Assistant Vice President - Patient Experience
LifeCare Hospitals
Sheila Mugusia
Board Member
ICX Kenya
Jackline Nyambura Kamau
Chief Customer Officer
DECATHLON Kenya
Sumanta Ganguly
Chief Strategy Officer
Ogilvy Africa
Joel Rao
CEO - Digital & Customer Experience, Kenya
Dentsu SSA
Jennifer Oredo
Director of Media & Communications
Nigeria Customer Service Index
Wavi Mungala
Board Director
ICX Kenya
Diana Othieno
Africa Leadership Council Member
CXPA
Zia Siddiqui
Director of Africa Region
Wavetec
Sadiq Hassan
General Manager of the Africa Region
Wavetec
Christine Njagi
Head, Customer Experience
Gulf African Bank
Elizabeth Okomba
Deputy Director, Group Customer Experience
NCBA Group
Stella Kamau
Senior Director, Customer Experience – Africa
BioMérieux
Caleb Muasya
CX Consultant
Veerakumar Natarajan
Country Manager
Zoho
Ven Rasugu
Regional Head of CX and Account Management
Jambopay
Carolyne Gathuru
Communications, Leadership and Customer Experience Strategist
Bonface Kiogora
Head Of Business Development & Operations
Jasco
Glorious Musangi
Head of Technical Support
Jasco
Let’s talk about
Cultivating Customer-Centric Excellence
Harnessing Cutting-Edge CX Technologies and AI Innovations
Elevating Employee Engagement for Enhanced Customer Experiences
Harmonizing the Interaction Between Humans and Technology in Customer Experience (CX)
Leveraging Brand Experience as a Catalyst for Business Growth
Crafting a Seamless Omni-Channel Customer Experience
Get Involved
Become a Sponsor
Present Your Technology to the Audience Empowered to Propel It Forward.
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Apply to Attend
Make connections with people who can help you push your CX Initiatives foward.
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Speak at the event
Join us as a speaker and share your expertise in shaping the future of customer experience.
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Silver sponsors
Association partners
Well Organised and the event had people across all verticals, The team did a wonderful job of coordinating efforts end to end with my Team.
Account Manager
Freshworks
Intimate, Eective and to the Point, Keep up the Great Work.
Business Development Director MEA
ZOHO
Excellent Summit focussed on CX Transformation
VP CX
SBM Bank Kenya
Excellent opportunity to engage with like minded, passionate CX professionals to encourage inspire and learn from one another
Head Customer Proposition
Barclays Bank Kenya
Fantastic Event!!!! Certainly lives up to expectations and fills the day with creative ideas and plans. A Great brainstorming session
CX Manager
HSBC Egypt
Great Experience of going through CX Journey with thought leaders
CX Head
Electrolux
Excellent Event, Continue doing similar events
Head of Customer Experience
Credit Agricole
Great chance and platform to get CX Ideas from various sectors
Head of CX
Jumia
The Summit was an enriching experience, It gave us a platform to appreciate other industries and learn best CX Practices, I would definitely attend another session
Retail Experience Strategy Manger
Safaricom