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CX Horizons

Discover, Transform, Succeed

The Marriot Ikeja, LAGOS, NIGERIA



We are defining the

Future of Customer Experience

Customer experience in Nigeria has been gaining prominence as businesses recognize its critical role in retaining customers and building brand loyalty. Companies across various industries have been investing in improving customer service and enhancing the overall customer journey. Yet, surprisingly, according to Zendesk 54% of consumers say brands treat customer service as an afterthought. This simply means organizations are still understanding and exploring strategies and trends.

Under this years theme “CX Horizons: Discover, Transform, succeed” we emphasize the journey of organizations as they explore new frontiers in Customer Experience (CX). CX Transformation Summit continuous quest to discover fresh insights, transform strategies, and ultimately achieve success in the realm of CX. This theme underscores the importance of innovation, adaptation, and excellence in delivering exceptional customer experiences. Learn more about forward-thinking strategies and provides a platform to explore cutting-edge CX trends and best practices for achieving business success.

CX Transformation Summit is a global CX focused event meant for organization leaders striving to create a customer first organization. This summit is designed to help organizations turn their CX challenges into opportunities. Meet and get in depth insights from the top CX experts, digital transformation professional and CX innovators from the region.

Meet the Speakers

Conference Chair

Christiana Okenla

General Manager Customer Experience


Ada Irikefe

Associate Director - Head Disruption & Innovation

PWC Nigeria

Sola Salako Ajulo

Member - Federal Competition & Consumer Protection Commission

Patron – WAACSP

Yinka Isioye (CXS)

Chief Experience Officer (CXO)

FiberOne Broadband

Uti Gabriella Ellu

Group Head, Customer Experience Strategy

Sterling Bank Plc

Isaiah Etuk

Chief Digital Officer

Capital Express Assurance Limited

Olabode Olorundare

Head of Customer Support


Jennifer Obatta

Head of Customer Experience

Credit Direct Limited

Nnenna Ijeoma Okeke

Managing Partner

Service Advocates Consulting Ltd

Eddy Ayikimi

Head of Customer Experience

Asset & Resource Management Holding Company (ARM HoldCo).

Ubong Nkanta

Associate Director

AI in Nigeria

Jennifer Orode

Director of Media & Communications - Nigeria Customer Service Index

Fellow – WAACSP

Rolu Adebola

Africa Regional Council Member


Dr. Babatunde Oghenobruche Obrimah

Chief Operating Officer

Fintech Association of Nigeria

Gary Cameron

Avaya Customer Engagement Solutions Specialist


Let’s talk about

Customer Experience

Cultivating Customer-Centric Excellence

Harnessing Cutting-Edge CX Technologies and AI Innovations

Elevating Employee Engagement for Enhanced Customer Experiences

Harmonizing the Interaction Between Humans and Technology in Customer Experience (CX)

Leveraging Brand Experience as a Catalyst for Business Growth

Crafting a Seamless Omni-Channel Customer Experience

Get Involved

Interested to be involved in CX Transformation Summit. Learn different ways you can be a part of the event

Become a Sponsor

Present Your Technology to the Audience Empowered to Propel It Forward.

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Apply to Attend

Make connections with people who can help you push your CX Initiatives foward.

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Speak at the event

Join us as a speaker and share your expertise in shaping the future of customer experience.

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Lead sponsor

Gold sponsors

Bronze sponsor

Association partners

Discover What Our Satisfied Customers Have to Say About Their Experience

Find out more. Join the CX Transformation Summit network.

Write to us Directly

Sponsorship Enquiries

Mohamed Sarfaraz

[email protected] +91 7259298786

To Attend the event

Shabnam Shanaz

[email protected]