We are defining the
Technology is evolving at an astonishing pace, and so are customer expectations. Organizations are embracing new technologies, yet they face numerous challenges, including meeting these rising expectations, effective implementation, and training employees to become proficient with various tools.
Nigerian businesses are increasingly adopting digital technologies to improve customer experience and streamline operations. This includes the use of mobile apps, e-commerce platforms, and customer relationship management (CRM) systems.
Source: McKinsey Global Institute, “The Future of Work in Nigeria” This year’s CX Transformation Summit Nigeria will focus on the impact of technology in the customer experience landscape. We will explore a range of new technologies and how organizations are leveraging them to enhance trust, privacy, and implementation strategies.
As customer experience (CX) increasingly shifts towards digital channels, the urgency to keep pace with technological advancements has never been greater. Adopting a digital-first strategy is now essential for survival in today’s competitive market.
The CX Transformation Summit is a premier global event tailored for leaders committed to creating customer-centric organizations. This summit offers a platform to transform CX challenges into opportunities, featuring insights from top CX experts, digital transformation professionals, and innovative thinkers in the region. Join us for a deep dive into the future of customer experience!
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The event featured engaging discussions, presentations, use-case studies, and round table discussions by prominent CX Professionals from Nigeria.
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Conference Chair
Christiana Okenla
General Manager Customer Experience
Mainone
Ada Irikefe
Associate Director - Head Disruption & Innovation
PWC Nigeria
Sola Salako Ajulo
Member - Federal Competition & Consumer Protection Commission
Patron – WAACSP
Yinka Isioye (CXS)
Chief Experience Officer (CXO)
FiberOne Broadband
Uti Gabriella Ellu
Group Head, Customer Experience Strategy
Sterling Bank Plc
Isaiah Etuk
Chief Digital Officer
Capital Express Assurance Limited
Olabode Olorundare
Head of Customer Support
Sochitel
Jennifer Obatta
Head of Customer Experience
Credit Direct Limited
Nnenna Ijeoma Okeke
Managing Partner
Service Advocates Consulting Ltd
Eddy Ayikimi
Head of Customer Experience
Asset & Resource Management Holding Company (ARM HoldCo).
Ubong Nkanta
Associate Director
AI in Nigeria
Jennifer Orode
Director of Media & Communications - Nigeria Customer Service Index
Fellow – WAACSP
Rolu Adebola
Africa Regional Council Member
CXPA
Dr. Babatunde Oghenobruche Obrimah
Chief Operating Officer
Fintech Association of Nigeria
Gary Cameron
Avaya Customer Engagement Solutions Specialist
Avaya
Let’s talk about
Generative AI for better Customer Experience
Ethics in AI in Customer Experience
Driving future experience for a connected customer
Blockchain and AI are Redefining Customer Experience
Change in customer experience with change in technology
AI Security: A Leadership Imperative
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Make connections with people who can help you push your CX Initiatives foward.
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Join us as a speaker and share your expertise in shaping the future of customer experience.
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Association partners
Well Organised and the event had people across all verticals, The team did a wonderful job of coordinating efforts end to end with my Team.
Account Manager
Freshworks
Intimate, Eective and to the Point, Keep up the Great Work.
Business Development Director MEA
ZOHO
Excellent Summit focussed on CX Transformation
VP CX
SBM Bank Kenya
Excellent opportunity to engage with like minded, passionate CX professionals to encourage inspire and learn from one another
Head Customer Proposition
Barclays Bank Kenya
Fantastic Event!!!! Certainly lives up to expectations and fills the day with creative ideas and plans. A Great brainstorming session
CX Manager
HSBC Egypt
Great Experience of going through CX Journey with thought leaders
CX Head
Electrolux
Excellent Event, Continue doing similar events
Head of Customer Experience
Credit Agricole
Great chance and platform to get CX Ideas from various sectors
Head of CX
Jumia
The Summit was an enriching experience, It gave us a platform to appreciate other industries and learn best CX Practices, I would definitely attend another session
Retail Experience Strategy Manger
Safaricom