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CX Horizons

Discover, Transform, Succeed

The Protea Marriott, Johannesburg Balalaika , Sandton


Event Concluded

We are defining the

Future of Customer Experience

In an era defined by technological advancements, South Africa’s is a shining example of how customer service is undergoing a transformative journey. Consequently, the CX Transformation Summit is dedicated to advancing this initiative further by facilitating discussions on new CX strategies, emerging trends, and compelling case studies within the region.

Under this years theme “CX Horizons: Discover, Transform, succeed” we emphasize the journey of organizations as they explore new frontiers in Customer Experience (CX). CX Transformation Summit continuous quest to discover fresh insights, transform strategies, and ultimately achieve success in the realm of CX. This theme underscores the importance of innovation, adaptation, and excellence in delivering exceptional customer experiences. Learn more about forward-thinking strategies and provides a platform to explore cutting-edge CX trends and best practices for achieving business success.

CX Transformation Summit is a global CX focused event meant for organization leaders striving to create a customer first organization. This summit is designed to help organizations turn their CX challenges into opportunities. Meet and get in depth insights from the top CX experts, digital transformation professional and CX innovators from the region.

Meet the Speakers

Terry Palani

Group Head: People Experience


Eloise Boezak

Head: Marketing Consumer Banking

African Bank

Mumbi Odame

Head Client Experience & Design

Rand Merchant Bank

Antonia Oakes

Exec Head: CX, Market Conduct & Complaints Management

Old Mutual Insure

Dieketseng Shabangu

Head of Customer Experience

Standard Bank Group

Wongama Millie

Group Lead: eCommerce & Digital Marketing

The Prestige Cosmetics Group

Daisy Makoni

Customer Experience Head

FNB South Africa

Yasmin van den Hoven

Africa Region Leadership Council

Customer Experience Professionals Association (CXPA)

Let’s talk about

Customer Experience

Cultivating Customer-Centric Excellence

Harnessing Cutting-Edge CX Technologies and AI Innovations

Elevating Employee Engagement for Enhanced Customer Experiences

Harmonizing the Interaction Between Humans and Technology in Customer Experience (CX)

Leveraging Brand Experience as a Catalyst for Business Growth

Crafting a Seamless Omni-Channel Customer Experience

Get Involved

Interested to be involved in CX Transformation Summit. Learn different ways you can be a part of the event

Become a Sponsor

Present Your Technology to the Audience Empowered to Propel It Forward.

Know more →

Apply to Attend

Make connections with people who can help you push your CX Initiatives foward.

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Speak at the event

Join us as a speaker and share your expertise in shaping the future of customer experience.

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Sponsors and Partners

Lead sponsor

Bronze sponsor

Association partners

south-africaDiscover What Our Satisfied Customers Have to Say About Their Experience

Find out more. Join the CX Transformation Summit network.

Write to us Directly

Sponsorship Enquiries

Mohamed Sarfaraz

[email protected] +91 7259298786

To Attend the event

Shabnam Shanaz

[email protected]