CX Horizons
Discover, Transform, Succeed
Sheraton Manila Bay, Manila, Philippines
5-JULY-24
Event Concluded
We are defining the
The Philippines, with its flourishing business environment and a highly proficient workforce, has established itself as a prime destination for top-tier customer experience services. According to a recent survey conducted by the Contact Center Association of the Philippines (CCAP), an impressive 83% of customers who engaged with call centers in the Philippines rated their experience as “very satisfactory.” This rating surpasses customer satisfaction levels in other countries, such as the United States, where the satisfaction rate hovers around 73%. Consequently, the CX Transformation Summit is dedicated to advancing this initiative further by facilitating discussions on new CX strategies, emerging trends, and compelling case studies within the region.
Under this years theme “CX Horizons: Discover, Transform, succeed” we emphasize the journey of organizations as they explore new frontiers in Customer Experience (CX). CX Transformation Summit continuous quest to discover fresh insights, transform strategies, and ultimately achieve success in the realm of CX. This theme underscores the importance of innovation, adaptation, and excellence in delivering exceptional customer experiences. Learn more about forward-thinking strategies and provides a platform to explore cutting-edge CX trends and best practices for achieving business success.
CX Transformation Summit is a global CX focused event meant for organization leaders striving to create a customer first organization. This summit is designed to help organizations turn their CX challenges into opportunities. Meet and get in depth insights from the top CX experts, digital transformation professional and CX innovators from the region.
Melody Lim
Head of Customer Experience
Aboitiz Power Corporation
Lionel Gacad
Chief Experience Officer
GoTyme Bank
Sam Tolentino
AVP ‐ Client Engagement & Solutions Group
UnionBank of the Philippines
Dan Villaroman Ramirez
Senior Vice President - Head of Transformation Office
ING
Gabrielle (Gaille) Syquia
Associate Director, Experience Management
FWD Insurance
Pavan Powar
Director - Strategy, Investor Relations and Marketplace
Sarisuki
Larah Sta. Maria
VP, PH Delivery Shared Services
Concentrix Philippines
Alex Koshy
VP Sales, Asia
Uniphore
Larah Sta. Maria
VP, PH Delivery Shared Services
Concentrix
Jun De Dios
EVP and Country Manager
Asean Business Partners
Paul Velasquez
Assistant Vice President
Gcash
Micah A. Diaz
Head of Merchandising, Marketing and E-commerce
Federal Retail Holding
Mars Soria
Head of Customer Experience
FWD Life Operations
Let’s talk about
Cultivating Customer-Centric Excellence
Harnessing Cutting-Edge CX Technologies and AI Innovations
Elevating Employee Engagement for Enhanced Customer Experiences
Harmonizing the Interaction Between Humans and Technology in Customer Experience (CX)
Leveraging Brand Experience as a Catalyst for Business Growth
Crafting a Seamless Omni-Channel Customer Experience
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Present Your Technology to the Audience Empowered to Propel It Forward.
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Make connections with people who can help you push your CX Initiatives foward.
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Speak at the event
Join us as a speaker and share your expertise in shaping the future of customer experience.
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Association partner
I love how well-coordinated this was. I was greatly enlightened. Kudos to the team!
Customer Lifecycle Partner
United Bank for Africa (UBA)
No CX professional should miss this event. It is very insightful with practical ideas that will move business forward
CX Business Strategy Manager
ENGIE Energy Access
I loved the summit! I learnt a lot from the speakers who are experts in their areas of specialization. One takeout for me is to find ways of relating growth of revenue to my CX initiatives.
HEAD OF CX
HF GROUP
The panellists were so rich and ready to share such insightful nuggets in the CX field. Looking forward to attending the next one. Thank you for having me!
CX Team Lead
Safaricom
It was an Honor to Attend CX Transformation Summit. It provided fantastic opportunity to connect with fellow professionals in the Customer Experience industry and Gain Valuable insights. A Big thank you to Phoenix Business Intelligence for organizing such a Outstanding Event!
Head of Experience and Operations
TIBU Health
The event was great! This was an excellent way to learn what is happening to CX and how it can be better emplified.
VP, Customer Experience Lead
EAST WEST AGEAS INSURANCE
Very informative Customer Experience Conference. The sessions were extremely engaging.
Customer Experience Manager
Schnider Electric
It was amazing to hear different perspectives on CX. The speakers and panelists were on top of their game when it comes to CX.
Head of CX COE
ABSI