CX Horizons
Discover, Transform, Succeed
Sheraton Manila Bay, Manila, Philippines
5-JUNE-24
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We are defining the
The Philippines, with its flourishing business environment and a highly proficient workforce, has established itself as a prime destination for top-tier customer experience services. According to a recent survey conducted by the Contact Center Association of the Philippines (CCAP), an impressive 83% of customers who engaged with call centers in the Philippines rated their experience as “very satisfactory.” This rating surpasses customer satisfaction levels in other countries, such as the United States, where the satisfaction rate hovers around 73%. Consequently, the CX Transformation Summit is dedicated to advancing this initiative further by facilitating discussions on new CX strategies, emerging trends, and compelling case studies within the region.
Under this years theme “CX Horizons: Discover, Transform, succeed” we emphasize the journey of organizations as they explore new frontiers in Customer Experience (CX). CX Transformation Summit continuous quest to discover fresh insights, transform strategies, and ultimately achieve success in the realm of CX. This theme underscores the importance of innovation, adaptation, and excellence in delivering exceptional customer experiences. Learn more about forward-thinking strategies and provides a platform to explore cutting-edge CX trends and best practices for achieving business success.
CX Transformation Summit is a global CX focused event meant for organization leaders striving to create a customer first organization. This summit is designed to help organizations turn their CX challenges into opportunities. Meet and get in depth insights from the top CX experts, digital transformation professional and CX innovators from the region.
Melody Lim
Head of Customer Experience
Aboitiz Power Corporation
Lionel Gacad
Chief Experience Officer
GoTyme Bank
Sam Tolentino
AVP ‐ Client Engagement & Solutions Group
UnionBank of the Philippines
Dan Villaroman Ramirez
Senior Vice President - Head of Transformation Office
ING
Gabrielle (Gaille) Syquia
Associate Director, Experience Management
FWD Insurance
Pavan Powar
Director - Strategy, Investor Relations and Marketplace
Sarisuki
Larah Sta. Maria
VP, PH Delivery Shared Services
Concentrix Philippines
Alex Koshy
VP Sales, Asia
Uniphore
Larah Sta. Maria
VP, PH Delivery Shared Services
Concentrix
Jun De Dios
EVP and Country Manager
Asean Business Partners
Paul Velasquez
Assistant Vice President
Gcash
Micah A. Diaz
Head of Merchandising, Marketing and E-commerce
Federal Retail Holding
Mars Soria
Head of Customer Experience
FWD Life Operations
Let’s talk about
Cultivating Customer-Centric Excellence
Harnessing Cutting-Edge CX Technologies and AI Innovations
Elevating Employee Engagement for Enhanced Customer Experiences
Harmonizing the Interaction Between Humans and Technology in Customer Experience (CX)
Leveraging Brand Experience as a Catalyst for Business Growth
Crafting a Seamless Omni-Channel Customer Experience
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Present Your Technology to the Audience Empowered to Propel It Forward.
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Make connections with people who can help you push your CX Initiatives foward.
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Speak at the event
Join us as a speaker and share your expertise in shaping the future of customer experience.
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Association partner
Well Organised and the event had people across all verticals, The team did a wonderful job of coordinating efforts end to end with my Team.
Account Manager
Freshworks
Intimate, Eective and to the Point, Keep up the Great Work.
Business Development Director MEA
ZOHO
Excellent Summit focussed on CX Transformation
VP CX
SBM Bank Kenya
Excellent opportunity to engage with like minded, passionate CX professionals to encourage inspire and learn from one another
Head Customer Proposition
Barclays Bank Kenya
Fantastic Event!!!! Certainly lives up to expectations and fills the day with creative ideas and plans. A Great brainstorming session
CX Manager
HSBC Egypt
Great Experience of going through CX Journey with thought leaders
CX Head
Electrolux
Excellent Event, Continue doing similar events
Head of Customer Experience
Credit Agricole
Great chance and platform to get CX Ideas from various sectors
Head of CX
Jumia
The Summit was an enriching experience, It gave us a platform to appreciate other industries and learn best CX Practices, I would definitely attend another session
Retail Experience Strategy Manger
Safaricom