Card image

CX Horizons

Discover, Transform, Succeed

Sheraton Manila Bay, Manila, Philippines


Register your Interest

We are defining the

Future of Customer Experience

The Philippines, with its flourishing business environment and a highly proficient workforce, has established itself as a prime destination for top-tier customer experience services. According to a recent survey conducted by the Contact Center Association of the Philippines (CCAP), an impressive 83% of customers who engaged with call centers in the Philippines rated their experience as “very satisfactory.” This rating surpasses customer satisfaction levels in other countries, such as the United States, where the satisfaction rate hovers around 73%. Consequently, the CX Transformation Summit is dedicated to advancing this initiative further by facilitating discussions on new CX strategies, emerging trends, and compelling case studies within the region.

Under this years theme “CX Horizons: Discover, Transform, succeed” we emphasize the journey of organizations as they explore new frontiers in Customer Experience (CX). CX Transformation Summit continuous quest to discover fresh insights, transform strategies, and ultimately achieve success in the realm of CX. This theme underscores the importance of innovation, adaptation, and excellence in delivering exceptional customer experiences. Learn more about forward-thinking strategies and provides a platform to explore cutting-edge CX trends and best practices for achieving business success.

CX Transformation Summit is a global CX focused event meant for organization leaders striving to create a customer first organization. This summit is designed to help organizations turn their CX challenges into opportunities. Meet and get in depth insights from the top CX experts, digital transformation professional and CX innovators from the region.

Meet the Speakers

Melody Lim

Head of Customer Experience

Aboitiz Power Corporation

Lionel Gacad

Chief Experience Officer

GoTyme Bank

Sam Tolentino

AVP ‐ Client Engagement & Solutions Group

UnionBank of the Philippines

Dan Villaroman Ramirez

Senior Vice President - Head of Transformation Office


Gabrielle (Gaille) Syquia

Associate Director, Experience Management

FWD Insurance

Pavan Powar

Director - Strategy, Investor Relations and Marketplace


Larah Sta. Maria

VP, PH Delivery Shared Services

Concentrix Philippines

Alex Koshy

VP Sales, Asia


Larah Sta. Maria

VP, PH Delivery Shared Services


Jun De Dios

EVP and Country Manager

Asean Business Partners

Paul Velasquez

Assistant Vice President


Micah A. Diaz

Head of Merchandising, Marketing and E-commerce

Federal Retail Holding

Mars Soria

Head of Customer Experience

FWD Life Operations

Let’s talk about

Customer Experience

Cultivating Customer-Centric Excellence

Harnessing Cutting-Edge CX Technologies and AI Innovations

Elevating Employee Engagement for Enhanced Customer Experiences

Harmonizing the Interaction Between Humans and Technology in Customer Experience (CX)

Leveraging Brand Experience as a Catalyst for Business Growth

Crafting a Seamless Omni-Channel Customer Experience

Get Involved

Interested to be involved in CX Transformation Summit. Learn different ways you can be a part of the event

Become a Sponsor

Present Your Technology to the Audience Empowered to Propel It Forward.

Know more →

Apply to Attend

Make connections with people who can help you push your CX Initiatives foward.

Know more →

Speak at the event

Join us as a speaker and share your expertise in shaping the future of customer experience.

Know more →


Gold sponsor

Association partner

Previous Event Sponsors and Partners

Discover What Our Satisfied Customers Have to Say About Their Experience

Find out more. Join the CX Transformation Summit network.

Write to us Directly

Sponsorship Enquiries

Mohamed Sarfaraz

[email protected] +91 7259298786

To Attend the event

Shabnam Shanaz

[email protected]