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CX Horizons

Discover, Transform, Succeed

MANILA, PHILIPPINES

30-APR-24

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We are defining the

Future of Customer Experience

The Philippines, with its flourishing business environment and a highly proficient workforce, has established itself as a prime destination for top-tier customer experience services. According to a recent survey conducted by the Contact Center Association of the Philippines (CCAP), an impressive 83% of customers who engaged with call centers in the Philippines rated their experience as “very satisfactory.” This rating surpasses customer satisfaction levels in other countries, such as the United States, where the satisfaction rate hovers around 73%. Consequently, the CX Transformation Summit is dedicated to advancing this initiative further by facilitating discussions on new CX strategies, emerging trends, and compelling case studies within the region.

Under this years theme “CX Horizons: Discover, Transform, succeed” we emphasize the journey of organizations as they explore new frontiers in Customer Experience (CX). CX Transformation Summit continuous quest to discover fresh insights, transform strategies, and ultimately achieve success in the realm of CX. This theme underscores the importance of innovation, adaptation, and excellence in delivering exceptional customer experiences. Learn more about forward-thinking strategies and provides a platform to explore cutting-edge CX trends and best practices for achieving business success.

CX Transformation Summit is a global CX focused event meant for organization leaders striving to create a customer first organization. This summit is designed to help organizations turn their CX challenges into opportunities. Meet and get in depth insights from the top CX experts, digital transformation professional and CX innovators from the region.

Meet the Speakers

Hussein Dajani

Director

Deloitte Digital

Zubair Al Junaidi

Director

Ajman Contact Center

Hazem El Zayat

Chief Digital Officer

Ogilvy MENA, UAE

Faran Niaz

CEO and Founder

CX Future

Bilge Ozkan

Head of Business and Customer Experience

Worley, UAE

James Muiruri

CXS™️ | Assistant Vice President – Patient Experience

LifeCare Kenya

Lynet Owuor- Okoth

Head of Customer Experience Department

National Bank of Kenya

Gitanjali Parida

Director - Transformation, Customer Experience and Asset Profitability

Telkom Kenya

Tap into the knowledge of
CX leaders from around the world.

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Let’s talk about

Customer Experience

Cultivating Customer-Centric Excellence

Harnessing Cutting-Edge CX Technologies and AI Innovations

Elevating Employee Engagement for Enhanced Customer Experiences

Harmonizing the Interaction Between Humans and Technology in Customer Experience (CX)

Leveraging Brand Experience as a Catalyst for Business Growth

Crafting a Seamless Omni-Channel Customer Experience

Get Involved

Interested to be involved in CX Transformation Summit. Learn different ways you can be a part of the event

Become a Sponsor

Present Your Technology to the Audience Empowered to Propel It Forward.

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Apply to Attend

Make connections with people who can help you push your CX Initiatives foward.

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Speak at the event

Join us as a speaker and share your expertise in shaping the future of customer experience.

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Previous Event Sponsors and Partners

Explore Testimonials from Happy Customers Sharing Their Experiences

Find out more. Join the CX Transformation Summit network.

Write to us Directly

Sponsorship Enquiries

Mohamed Sarfaraz

[email protected] +91 7259298786

To Attend the event

Shabnam Shanaz

[email protected]