Card image

CX Horizons

Discover, Transform and Succeed


11 SEP 2024

Register your Interest

We are defining the

Future of Customer Experience

The customer experience landscape in Vietnam is experiencing remarkable growth, with brands leveraging substantial investments in digital technology and analytics. They are actively seizing the opportunity to engage customers through highly personalized approaches, aiming to boost customer conversion and foster loyalty. In line with this momentum, the CX Transformation Summit is committed to advancing these initiatives by fostering discussions on innovative CX strategies, emerging trends, and impactful case studies specific to the region.

Under this years theme “CX Horizons: Discover, Transform, succeed” we emphasize the journey of organizations as they explore new frontiers in Customer Experience (CX). CX Transformation Summit continuous quest to discover fresh insights, transform strategies, and ultimately achieve success in the realm of CX. This theme underscores the importance of innovation, adaptation, and excellence in delivering exceptional customer experiences. Learn more about forward-thinking strategies and provides a platform to explore cutting-edge CX trends and best practices for achieving business success.

CX Transformation Summit is a global CX focused event meant for organization leaders striving to create a customer first organization. This summit is designed to help organizations turn their CX challenges into opportunities. Meet and get in depth insights from the top CX experts, digital transformation professional and CX innovators from the region.

Meet the Speakers

Hussein Dajani


Deloitte Digital

Zubair Al Junaidi


Ajman Contact Center

Hazem El Zayat

Chief Digital Officer

Ogilvy MENA, UAE

Faran Niaz

CEO and Founder

CX Future

Bilge Ozkan

Head of Business and Customer Experience

Worley, UAE

James Muiruri, CXS., PXS

Assistant Vice President - Patient Experience

LifeCare Hospitals

Lynet Owuor- Okoth

Head of Customer Experience Department

National Bank of Kenya

Gitanjali Parida

Director - Transformation, Customer Experience and Asset Profitability

Telkom Kenya

Hear from the global
Customer Experience

See all previous speakers

Let’s talk about

Customer Experience

Cultivating Customer-Centric Excellence

Harnessing Cutting-Edge CX Technologies and AI Innovations

Elevating Employee Engagement for Enhanced Customer Experiences

Harmonizing the Interaction Between Humans and Technology in Customer Experience (CX)

Leveraging Brand Experience as a Catalyst for Business Growth

Crafting a Seamless Omni-Channel Customer Experience

Get Involved

Interested to be involved in CX Transformation Summit. Learn different ways you can be a part of the event

Become a Sponsor

Present Your Technology to the Audience Empowered to Propel It Forward.

Know more →

Apply to Attend

Make connections with people who can help you push your CX Initiatives foward.

Know more →

Speak at the event

Join us as a speaker and share your expertise in shaping the future of customer experience.

Know more →

Sponsors and Partners

Association partner

Discover What Our Satisfied Customers Have to Say About Their Experience

Find out more. Join the CX Transformation Summit network.

Write to us Directly

Sponsorship Enquiries

Mohamed Sarfaraz

[email protected] +91 7259298786

To Attend the event

Shabnam Shanaz

[email protected]