CX Horizons
Discover, Transform, Succeed
The Marriot Ikeja, LAGOS, NIGERIA
22-Feb-24
EVENT CONCLUDED
We are defining the
Customer experience in Nigeria has been gaining prominence as businesses recognize its critical role in retaining customers and building brand loyalty. Companies across various industries have been investing in improving customer service and enhancing the overall customer journey. Yet, surprisingly, according to Zendesk 54% of consumers say brands treat customer service as an afterthought. This simply means organizations are still understanding and exploring strategies and trends.
Under this years theme “CX Horizons: Discover, Transform, succeed” we emphasize the journey of organizations as they explore new frontiers in Customer Experience (CX). CX Transformation Summit continuous quest to discover fresh insights, transform strategies, and ultimately achieve success in the realm of CX. This theme underscores the importance of innovation, adaptation, and excellence in delivering exceptional customer experiences. Learn more about forward-thinking strategies and provides a platform to explore cutting-edge CX trends and best practices for achieving business success.
CX Transformation Summit is a global CX focused event meant for organization leaders striving to create a customer first organization. This summit is designed to help organizations turn their CX challenges into opportunities. Meet and get in depth insights from the top CX experts, digital transformation professional and CX innovators from the region.
Conference Chair
Christiana Okenla
General Manager Customer Experience
Mainone
Ada Irikefe
Associate Director - Head Disruption & Innovation
PWC Nigeria
Sola Salako Ajulo
Member - Federal Competition & Consumer Protection Commission
Patron – WAACSP
Yinka Isioye (CXS)
Chief Experience Officer (CXO)
FiberOne Broadband
Uti Gabriella Ellu
Group Head, Customer Experience Strategy
Sterling Bank Plc
Isaiah Etuk
Chief Digital Officer
Capital Express Assurance Limited
Olabode Olorundare
Head of Customer Support
Sochitel
Jennifer Obatta
Head of Customer Experience
Credit Direct Limited
Nnenna Ijeoma Okeke
Managing Partner
Service Advocates Consulting Ltd
Eddy Ayikimi
Head of Customer Experience
Asset & Resource Management Holding Company (ARM HoldCo).
Ubong Nkanta
Associate Director
AI in Nigeria
Jennifer Orode
Director of Media & Communications - Nigeria Customer Service Index
Fellow – WAACSP
Rolu Adebola
Africa Regional Council Member
CXPA
Dr. Babatunde Oghenobruche Obrimah
Chief Operating Officer
Fintech Association of Nigeria
Gary Cameron
Avaya Customer Engagement Solutions Specialist
Avaya
Let’s talk about
Cultivating Customer-Centric Excellence
Harnessing Cutting-Edge CX Technologies and AI Innovations
Elevating Employee Engagement for Enhanced Customer Experiences
Harmonizing the Interaction Between Humans and Technology in Customer Experience (CX)
Leveraging Brand Experience as a Catalyst for Business Growth
Crafting a Seamless Omni-Channel Customer Experience
Get Involved
Become a Sponsor
Present Your Technology to the Audience Empowered to Propel It Forward.
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Apply to Attend
Make connections with people who can help you push your CX Initiatives foward.
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Speak at the event
Join us as a speaker and share your expertise in shaping the future of customer experience.
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Gold sponsors
Bronze sponsor
Association partners
Well Organised and the event had people across all verticals, The team did a wonderful job of coordinating efforts end to end with my Team.
Account Manager
Freshworks
Intimate, Eective and to the Point, Keep up the Great Work.
Business Development Director MEA
ZOHO
Excellent Summit focussed on CX Transformation
VP CX
SBM Bank Kenya
Excellent opportunity to engage with like minded, passionate CX professionals to encourage inspire and learn from one another
Head Customer Proposition
Barclays Bank Kenya
Fantastic Event!!!! Certainly lives up to expectations and fills the day with creative ideas and plans. A Great brainstorming session
CX Manager
HSBC Egypt
Great Experience of going through CX Journey with thought leaders
CX Head
Electrolux
Excellent Event, Continue doing similar events
Head of Customer Experience
Credit Agricole
Great chance and platform to get CX Ideas from various sectors
Head of CX
Jumia
The Summit was an enriching experience, It gave us a platform to appreciate other industries and learn best CX Practices, I would definitely attend another session
Retail Experience Strategy Manger
Safaricom