CX Horizons
Discover, Transform, Succeed
The Marriot Ikeja, LAGOS, NIGERIA
22-Feb-24
EVENT CONCLUDED
We are defining the
Customer experience in Nigeria has been gaining prominence as businesses recognize its critical role in retaining customers and building brand loyalty. Companies across various industries have been investing in improving customer service and enhancing the overall customer journey. Yet, surprisingly, according to Zendesk 54% of consumers say brands treat customer service as an afterthought. This simply means organizations are still understanding and exploring strategies and trends.
Under this years theme “CX Horizons: Discover, Transform, succeed” we emphasize the journey of organizations as they explore new frontiers in Customer Experience (CX). CX Transformation Summit continuous quest to discover fresh insights, transform strategies, and ultimately achieve success in the realm of CX. This theme underscores the importance of innovation, adaptation, and excellence in delivering exceptional customer experiences. Learn more about forward-thinking strategies and provides a platform to explore cutting-edge CX trends and best practices for achieving business success.
CX Transformation Summit is a global CX focused event meant for organization leaders striving to create a customer first organization. This summit is designed to help organizations turn their CX challenges into opportunities. Meet and get in depth insights from the top CX experts, digital transformation professional and CX innovators from the region.
Conference Chair
Christiana Okenla
General Manager Customer Experience
Mainone
Ada Irikefe
Associate Director - Head Disruption & Innovation
PWC Nigeria
Sola Salako Ajulo
Member - Federal Competition & Consumer Protection Commission
Patron – WAACSP
Yinka Isioye (CXS)
Chief Experience Officer (CXO)
FiberOne Broadband
Uti Gabriella Ellu
Group Head, Customer Experience Strategy
Sterling Bank Plc
Isaiah Etuk
Chief Digital Officer
Capital Express Assurance Limited
Olabode Olorundare
Head of Customer Support
Sochitel
Jennifer Obatta
Head of Customer Experience
Credit Direct Limited
Nnenna Ijeoma Okeke
Managing Partner
Service Advocates Consulting Ltd
Eddy Ayikimi
Head of Customer Experience
Asset & Resource Management Holding Company (ARM HoldCo).
Ubong Nkanta
Associate Director
AI in Nigeria
Jennifer Orode
Director of Media & Communications - Nigeria Customer Service Index
Fellow – WAACSP
Rolu Adebola
Africa Regional Council Member
CXPA
Dr. Babatunde Oghenobruche Obrimah
Chief Operating Officer
Fintech Association of Nigeria
Gary Cameron
Avaya Customer Engagement Solutions Specialist
Avaya
Let’s talk about
Cultivating Customer-Centric Excellence
Harnessing Cutting-Edge CX Technologies and AI Innovations
Elevating Employee Engagement for Enhanced Customer Experiences
Harmonizing the Interaction Between Humans and Technology in Customer Experience (CX)
Leveraging Brand Experience as a Catalyst for Business Growth
Crafting a Seamless Omni-Channel Customer Experience
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Present Your Technology to the Audience Empowered to Propel It Forward.
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Make connections with people who can help you push your CX Initiatives foward.
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Speak at the event
Join us as a speaker and share your expertise in shaping the future of customer experience.
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Gold sponsors
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Association partners
I love how well-coordinated this was. I was greatly enlightened. Kudos to the team!
Customer Lifecycle Partner
United Bank for Africa (UBA)
No CX professional should miss this event. It is very insightful with practical ideas that will move business forward
CX Business Strategy Manager
ENGIE Energy Access
I loved the summit! I learnt a lot from the speakers who are experts in their areas of specialization. One takeout for me is to find ways of relating growth of revenue to my CX initiatives.
HEAD OF CX
HF GROUP
The panellists were so rich and ready to share such insightful nuggets in the CX field. Looking forward to attending the next one. Thank you for having me!
CX Team Lead
Safaricom
It was an Honor to Attend CX Transformation Summit. It provided fantastic opportunity to connect with fellow professionals in the Customer Experience industry and Gain Valuable insights. A Big thank you to Phoenix Business Intelligence for organizing such a Outstanding Event!
Head of Experience and Operations
TIBU Health
The event was great! This was an excellent way to learn what is happening to CX and how it can be better emplified.
VP, Customer Experience Lead
EAST WEST AGEAS INSURANCE
Very informative Customer Experience Conference. The sessions were extremely engaging.
Customer Experience Manager
Schnider Electric
It was amazing to hear different perspectives on CX. The speakers and panelists were on top of their game when it comes to CX.
Head of CX COE
ABSI