On May 3rd, 2023, the 13th Global edition of the CX and Contact Center Transformation Summit was held in the Philippines, attracting over 100 attendees and proving to be a resounding success. With a theme of CX Deep Dive, the summit delved into the culture of organizations and how they can provide, craft, and execute exceptional experiences and journeys for their customers. The discussions were highly informative, providing powerful insights and facts, and covering the application of CX in various industries and verticals.

In addition to the engaging discussions, the summit also featured presentations, use-case studies, and round table discussions by leading global technology providers. These providers showcased their latest solutions, all designed with a primary focus on helping businesses and organizations enhance their customer experience to new heights.

The event included speakers including Jun de Dios,EVP & Country Manager ASEAN Business Partner; Arunava Das Gupta, Regional Manager Customer Experience -APAC, Netflix; Sam Tolentino, AVP Client Engagement & Solutions Group Union Bank; Hazel C. Montano-Zamora, Operations, Customer Experience Design Head AIA Philippines; Joyce Nazario, Head for Patient Experience Excellence Metro Pacific Health; Ivy Paraluman De Borja, VP for People and Culture Acquire BPO; Ralph Ariza, Head Of Customer Experience, Intrepid Group Asia and so on.