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CX Trailblazers who have been a part of

CX Transformation Summit

Hussein Dajani


Deloitte Digital

Zubair Al Junaidi


Ajman Contact Center

Hazem El Zayat

Chief Digital Officer

Ogilvy MENA, UAE

Faran Niaz

CEO and Founder

CX Future

Bilge Ozkan

Head of Business and Customer Experience

Worley, UAE

James Muiruri, CXS., PXS

Assistant Vice President - Patient Experience

LifeCare Hospitals

Lynet Owuor- Okoth

Head of Customer Experience Department

National Bank of Kenya

Gitanjali Parida

Director - Transformation, Customer Experience and Asset Profitability

Telkom Kenya

Pauline Macharia

Former Director Customer Experience

SBM Bank (K) Limited

Seema Dhanani DeSouza

Group Customer Experience Director

Equity Bank Limited

Rosebella Abok

Head of Customer Experience Department

National Bank of Kenya

Wavi Mungala

Board Member

ICX Kenya

Maureen Anduro Omwanda

Group Customer Experience Manager

Rak Media Group

Seema Dhanani DeSouza

Former Group Customer Experience Director

Equity Bank Limited

Judith Bogonko

Chief Commercial Officer

Fingo Africa

Angela Rarieya

Head of Customer Experience

Liberty Insurance

Ignatius Untung

SVP Marketing


Tika Sylvia

Chief Marketing Officer (CMO)


Willy Wennoris

Head of Ownership Solutions

Electrolux Indonesia

Rizki Oceano

Head of Customer

Care Colearn

Diana Octavia

Head Of Customer Experience


Guita Gopalan

Head of Brand: Digital Sales Marketing & Customer Experience

Ellana Cosmetics

Sam Tolentino

AVP Quality Management & Training

Union Bank

Hazel C. Montano-Zamora

Operations, Customer Experience Design Head

AIA Philippines

Arunava Das Gupta

Regional Manager Customer Experience - APAC


Ivy Paraluman De Borja

VP for People and Culture

Acquire BPO

Joyce K. Nazario

Patient Experience Excellence Head

Metro Pacific Health

Indu Badlani



Jun de Dios

EVP & Country Manager

ASEAN Business Partner

Find out more. Join the CX Transformation Summit network.

Write to us Directly

Sponsorship Enquiries

Mohamed Sarfaraz

[email protected] +91 7259298786

To Attend the event

Shabnam Shanaz

[email protected]