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CX & Contact Center Transformation Summit - Manila, Philippines 2023
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7
Countries
250+
Speakers
70%
Directors and Above
1000
Hours of Content
20+
Industry Verticals
We are shaping the
In a world driven by digital transformation, customer experience has become your ultimate advantage. Today's evolving landscape demands a new approach to CX, unlocking business value and gaining that competitive edge.
It's time to redefine CX for the future. The challenges we face are a part of a larger revolution where businesses must think beyond the benchmark. Join us at the CX Transformation Summit & Awards to explore emerging trends and digital progress. Lead the way as a true customer-centric organization. Your CX future starts now!
Gitanjali Parida
Director - Transformation, Customer Experience and Asset Profitability, Telkom Kenya
Ajay Tawde
Head of Experience, Ogilvy Indonesia
Mohammed Ibrahim
Director of Customer Excellence, Emaar
Hussein Dajani
Director, Deloitte Digital
Faran Niaz
CEO and Founder, CX Future
Let’s talk about
Cultivating Customer-Centric Excellence
Harnessing Cutting-Edge CX Technologies and AI Innovations
Elevating Employee Engagement for Enhanced Customer Experiences
Harmonizing the Interaction Between Humans and Technology in Customer Experience (CX)
Leveraging Brand Experience as a Catalyst for Business Growth
Crafting a Seamless Omni-Channel Customer Experience
Be a Part of the CX Transformation Summit
Become a Sponsor
Present Your Technology to the Audience Empowered to Propel It Forward.
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Apply to Attend
Make connections with people who can help you push your CX Initiatives foward.
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Speak at the event
Join us as a speaker and share your expertise in shaping the future of customer experience.
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Report
CX & Contact Center Transformation Summit - Manila, Philippines 2023
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Report
CX Transformation Summit - Nairobi, Kenya 2023
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Report
CX Transformation Summit - Jakarta, Indonesia 2023
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I love how well-coordinated this was. I was greatly enlightened. Kudos to the team!
Customer Lifecycle Partner
United Bank for Africa (UBA)
No CX professional should miss this event. It is very insightful with practical ideas that will move business forward
CX Business Strategy Manager
ENGIE Energy Access
I loved the summit! I learnt a lot from the speakers who are experts in their areas of specialization. One takeout for me is to find ways of relating growth of revenue to my CX initiatives.
HEAD OF CX
HF GROUP
The panellists were so rich and ready to share such insightful nuggets in the CX field. Looking forward to attending the next one. Thank you for having me!
CX Team Lead
Safaricom
It was an Honor to Attend CX Transformation Summit. It provided fantastic opportunity to connect with fellow professionals in the Customer Experience industry and Gain Valuable insights. A Big thank you to Phoenix Business Intelligence for organizing such a Outstanding Event!
Head of Experience and Operations
TIBU Health
The event was great! This was an excellent way to learn what is happening to CX and how it can be better emplified.
VP, Customer Experience Lead
EAST WEST AGEAS INSURANCE
Very informative Customer Experience Conference. The sessions were extremely engaging.
Customer Experience Manager
Schnider Electric
It was amazing to hear different perspectives on CX. The speakers and panelists were on top of their game when it comes to CX.
Head of CX COE
ABSI