novomind is a German software developer specializing in intelligent commerce and customer service solutions. With over 20 years of experience, novomind has established itself as a leading provider of enterprise-grade software. Their portfolio includes novomind iAGENT, an AI-powered omnichannel contact center software that is trusted by major banks, insurers, logistics and healthcare companies, large e-commerce retailers, energy suppliers, and government agencies.

As a customer-focused and technology-driven company, novomind empowers its clients to stay ahead in modern customer service. With a team of over 500 employees and offices in Hamburg, Dubai, and vietnam, novomind serves more than 250 enterprise customers worldwide.

The company's approach to developing highly tailored software products, integrations, and workflows is particularly well-suited for its customer base in Asia who value flexibility, while also seeking a reliable and long-term technology partner.

Salesken is an industry-agnostic Sales AI platform that drives sales success and revenue growth by providing real-time customer insights, automating sales tracking and forecasting, and helping teams improve performance, reduce acquisition costs, and close deals faster.

VION Consulting is a premier CX consulting, advisory, and solutions company dedicated to transforming customer and employee interactions. We empower organizations to deliver seamless, secure, and engaging experiences that drive success. As one of the early adopters of next-generation technologies like AI, speech recognition, and advanced analytics, we leverage these innovations to help enterprises achieve their CX goals. Our cutting-edge solutions have been the cornerstone of our clients' success, and our commitment to excellence continues to fuel our growth and impact.

LimeChat empowers e-commerce brands by enabling them to sell, support, and market effectively on WhatsApp. As pioneers in WhatsApp commerce, we have partnered with over 300 leading brands, including HUL, ITC, Mamaearth, Wow Skin Science, Unilever, and Sugar Cosmetics. Our mission is to help brands reduce CAC, enhance customer retention, and deliver exceptional customer experiences, making WhatsApp contribute to more than 10% of their online revenue.

Product Highlights:

• GPT-Powered Chatbots: Deliver human-level conversations to automate up to 80% of customer interactions seamlessly.
• 2-Way WhatsApp Campaigns: Drive 2x RoI with personalized, non-spammy engagement campaigns.
• AI-Enabled CRM: A specialized CRM built for e-commerce to manage and optimize customer interactions.
• High-Performance Click-to-WhatsApp Ads: Industry-leading ads that convert social traffic into WhatsApp engagement.

Sparrow is a cloud CCAAS/ XAAS platform. It can be deployed on-prem or in a private cloud. Sparrow helps reach, connect, and interact with customers across 15+ social and digital channels. Voice, Video, Chat, AI-driven BOTs, Connectors, Open APIs, CRM, Helpdesk Management, Transcription, Surveys, Automation, and more... Everything is accessible from a single platform. It can bring in transactional data from multiple backend systems in an unified screen which is proven to increase productivity. Sparrow is modular and can integrate with existing systems. It is a CX platform which has different products catering to different parts of the customer journey which is useful in providing a uniform experience. It is developed by Customer Experience Lab who has their presence in India, Singapore and the Philippines.

Customer Experience Lab combines Design Consultancy, Process Engineering, Technology Implementation & Custom Software Development to deliver curated experiences for your customers. Customer Experience is anything & everything that a customer experiences right from discovering your business on search to learning about your service on your website to signing up and then using it, leading to writing a review & recommendation and repeat. It is the entire journey and enterprises go through the pain of integrating numerous solutions for various touch points. System integration looks a seemingly impossible task, to map processes smoothly and deliver a uniform experience across the entire length of the journey.

With a combined experience of over 100+ years of the core team in the domain, and having setup over 200 contact centres across the world, the team at Customer Experience Lab looks at the desired outcome and then stitches a solution customised solution for the desired outcome. CX to our mind consists of 2 components - interactions and transactions. These are mostly looked at differently. The products approach it either from the interaction side (Omni channel communication), or from the transaction side (CRM and other enterprise applications). Sparrow merges these 2 worlds on a single platform. Whenever there is a break in the interaction and the transactional journey, there needs to be a mechanism to raise tickets and follow it with SLA, or escalation management. Since we are talking about human interactions, sentiment plays a major role in driving the CX experience. Social listening will also be available in the Sparrow platform shortly. All these components coming together seamlessly on a unified platform makes Sparrow a unique proposition.